[00:00:05] Speaker A: Welcome to the Clear Impact podcast brought to you by PGTI University. Thanks for joining us today. My name is Sheri Connor, and I am your host.
[00:00:17] Speaker B: So good afternoon. We are here on the Clear Impact podcast, and we are recording from Anlin Windows and doors in Clovis, California, today. So right now we have sitting across from me, Lizeth Ceragosa.
[00:00:30] Speaker C: Yes.
[00:00:31] Speaker B: Did I say it right? Yeah, you said it right. So thanks for being a willing participant today. So tell us a little bit about you and what you do here.
[00:00:39] Speaker C: Okay, so I currently work in inside sales. I am an inside sales rep for Arizona and one Houston account.
[00:00:46] Speaker D: Okay.
[00:00:46] Speaker C: So that's just like customer service. I take care of the dealers in that territory, and I work really close with the district sales manager down there.
[00:00:54] Speaker D: Okay.
[00:00:55] Speaker B: And that's Ken.
[00:00:56] Speaker C: Yes. Houston for Ken. And Steven Curranet for Arizona.
[00:01:00] Speaker B: And so how long have you been doing that?
[00:01:03] Speaker C: Inside sales just started recently, but I've been with the company for five years.
[00:01:07] Speaker D: Okay.
[00:01:08] Speaker B: And so, like, tell us your journey.
[00:01:10] Speaker C: So I started out in order entry back when we had order entry, and then I got moved to customer service, and from customer service they developed inside sales.
[00:01:20] Speaker B: Awesome. And so they don't have order entry anymore. So everybody does their own.
[00:01:25] Speaker C: Yeah, everybody has their own territory now.
[00:01:27] Speaker B: Nice.
[00:01:28] Speaker C: But I did all the trainings for the inside sales reps, so just because I had already done order entry and customer service, so they had me do all the trainings for the new people.
[00:01:39] Speaker B: That feels good.
[00:01:39] Speaker C: It does.
[00:01:40] Speaker B: Good for you.
[00:01:41] Speaker C: Thank you.
[00:01:42] Speaker B: So one of the things that I love to know about people, like a favorite piece of advice that you've heard. Can you think of a great piece of advice that you've heard?
[00:01:50] Speaker C: I have, and it's my mom who has said it is don't settle for less.
[00:01:55] Speaker B: Oh, I like that.
[00:01:56] Speaker C: And that's relationship wise, work wise, everything just don't settle.
[00:02:00] Speaker B: Your mom's a wise woman.
[00:02:02] Speaker C: Yeah, she really is. She's my best friend.
[00:02:05] Speaker B: That's amazing. So tell me, what does a day look like for your job? So are you on the phone? Are you emailing?
[00:02:11] Speaker C: Mostly emails mostly helping dealers enter some of the products since they don't really know our equote system. So it's navigating e quote, a lot of finding out ETA's for our products, just basically that.
[00:02:24] Speaker B: So the thing is that the sales reps don't have to get bogged down with. You're able to kind of cause a backbone.
[00:02:29] Speaker D: Yeah.
[00:02:30] Speaker B: Cause they're out driving.
[00:02:31] Speaker C: Yeah. They're too busy for all that. So they'll turn it to us.
[00:02:34] Speaker B: And so what does your inbox look like on a day? Like, it depends.
[00:02:38] Speaker C: So during summertime, that's our busiest days. Sometimes I could come in and there's like, 30, 40 emails the night prior. Right now. It's been nice. I've only come into, like, three emails.
[00:02:49] Speaker D: Ah, okay. Okay.
[00:02:51] Speaker B: That's manageable.
[00:02:52] Speaker C: Yes.
[00:02:52] Speaker D: That's awesome.
[00:02:53] Speaker B: And so you just learned about our team today and a little bit about what we do. How do you see that as a benefit to the dealer base?
[00:03:00] Speaker C: Oh, they will absolutely love that. Cause they don't have to call us. They have the information right there, and then they can train people.
[00:03:07] Speaker D: Yeah.
[00:03:07] Speaker B: And you can say, hey, did you take the courses?
[00:03:10] Speaker C: Exactly. Be like, you would really like this, how you know exactly what you're selling.
[00:03:15] Speaker D: Yeah.
[00:03:16] Speaker B: Well, and we're gonna rely on you guys to filter through it and make sure it's accurate. Cause maybe it is, maybe it isn't. So you'll have to do the classes yourself and get a taste of it and see what you think.
[00:03:28] Speaker C: I didn't know that part.
[00:03:29] Speaker B: Yeah, you'll be a pro.
[00:03:31] Speaker C: I'm excited.
[00:03:31] Speaker D: Yeah.
[00:03:32] Speaker B: And the assessments are fairly straightforward. We don't do too many trick questions. But you do have to have a 90% pass rate, so I think I can get that.
[00:03:41] Speaker D: Yeah.
[00:03:41] Speaker B: I mean, you can retake it, right? You just go over it. But if I have something marked incorrectly, you can just email me and say, hey, sherry, fix this. I'll be like, oh, gosh, thanks for telling me.
[00:03:51] Speaker D: I have no idea.
[00:03:52] Speaker C: Yeah, I'm sure you'll get a lot of those.
[00:03:54] Speaker B: Maybe. Hopefully not too many, but people like calling it out, like, oh, they made a mistake. That's what everybody lives for, right? Yeah, it's okay. I'd rather have it fixed than have my pride. So it's all good. So any questions for us?
[00:04:09] Speaker C: No.
[00:04:10] Speaker B: Well, the team here at AnLA has been amazing. We've had such a warm welcome and great hospitality from everybody and just love the culture here. It's an amazing organization.
[00:04:19] Speaker C: Yeah, it's definitely family. Kind of like family here.
[00:04:23] Speaker B: Yeah, I love it. Definitely getting that vibe, for sure.
[00:04:26] Speaker D: Awesome.
[00:04:27] Speaker B: Well, I appreciate your time today, Lissa. Thank you.
[00:04:28] Speaker D: Thank you.
[00:04:29] Speaker B: All right, take care.
[00:04:30] Speaker D: Bye. All right, bye.
[00:04:32] Speaker A: Be sure to tune in for upcoming episodes to help you understand the fenestration industry. What you need to know when buying windows and doors and other related topics, you can find out more about
[email protected]. Dot. You can also find us on Facebook and LinkedIn.
[00:04:50] Speaker B: I've had just some really amazing conversations with some fantastic people. And so in front of me as we speak, we have Jasmine Gutrieres.
[00:05:00] Speaker E: There you go.
[00:05:01] Speaker B: Okay, I'm gonna get it.
So, Jasmine, welcome to the podcast. Hi. So tell us about you. Tell us about how did you land here? What do you do here? Tell us about that.
[00:05:12] Speaker E: So I got out of high school in 2015 and went straight to. Basically, I worked in customer service, I worked in the mall. Then I had the opportunity to come to Anlin. So I wanna say, just last month was my four years.
[00:05:28] Speaker D: Okay.
[00:05:29] Speaker E: I've been working in consumer warranty department. It's been great. I wanna say it's a lot different from working in a store, interacting with customers, than over the phone.
[00:05:41] Speaker B: Right.
[00:05:42] Speaker E: Dealing with homeowners. But I think it's taught me a lot.
[00:05:45] Speaker B: What's your favorite part?
[00:05:46] Speaker E: When homeowners are always like, oh, my God, so great. Like, thank you so much for getting the service started.
[00:05:51] Speaker B: Like, I thought I was gonna have.
[00:05:51] Speaker E: To go through all these different loops, and it's just easy knowing off the bat what this homeowner needs and getting them on the schedule. Cause I schedule now for Southern California. I started off scheduling on northern California, so I would deal with Sacramento, San Francisco, all that fun stuff, and then moving to La area.
[00:06:10] Speaker D: San.
[00:06:11] Speaker E: It's different. The people are different, but it's fun. I like it.
[00:06:15] Speaker B: So you're solving pain points for people.
[00:06:17] Speaker D: Correct. Oh, that's awesome.
[00:06:18] Speaker B: That is rewarding.
[00:06:19] Speaker D: Yeah.
[00:06:20] Speaker B: So you said that your dad is your.
[00:06:23] Speaker E: Sergio. Sergio, yes.
[00:06:24] Speaker B: So Sergio is your boss?
[00:06:26] Speaker E: Sergio is my manager, yes.
[00:06:29] Speaker B: Oh, wow. And so how's that?
[00:06:31] Speaker E: It's good. I mean. Cause I still live with him, so having sometimes, you know, you don't want to take work home with you.
[00:06:38] Speaker D: Right, right.
[00:06:39] Speaker E: We try as much as we can not to.
[00:06:41] Speaker D: Right.
[00:06:42] Speaker E: But, I mean, it comes up in conversation.
[00:06:43] Speaker D: Yeah.
[00:06:44] Speaker E: But it's good. It's good having him there. People always find it so funny when he's in the office and I'm talking to him and I call him by his first name. People are like, is he not your dad? And I said, not here.
He's Sergio.
[00:06:57] Speaker D: He sees Sergio here.
[00:06:58] Speaker E: But it is fun having him. He's a funny guy.
[00:07:01] Speaker B: Yeah, no, he is funny. We had some really good conversation just earlier. We just recorded that, so.
[00:07:06] Speaker E: Of course.
[00:07:06] Speaker D: Yeah.
[00:07:07] Speaker B: And so one of the things that I like to ask people is about advice that they've received. And so what's a great piece of advice that you've received?
[00:07:16] Speaker E: Well, it's always. I mean, my parents have always taught me, be kind to people. Cause you never know what they're going through.
[00:07:21] Speaker D: Okay.
[00:07:22] Speaker E: And I've learned, you know, over the phone, talking to homeowners all the time. If they come off a little rude, I mean, it's business. You keep it business, you know, keep it proper. And I was like, cause at the end of the day, again, you never know what's going on through their day. If you're having a bad day, keep it to yourself.
[00:07:39] Speaker B: Yeah.
[00:07:39] Speaker E: So just be kind to people.
[00:07:41] Speaker B: Well, and they're not calling you because everything's going right.
[00:07:44] Speaker D: Exactly.
[00:07:44] Speaker B: They're calling you because there's something that's not okay. And that's another thing on their to do list that they have to figure out. And, you know, it's not personal. It's not like you did anything, but you are going to catch the heat. Exactly. That's what it is.
[00:07:57] Speaker E: Take it day by day.
[00:07:59] Speaker D: Yeah, yeah.
[00:08:00] Speaker B: And so you just a minute ago learned about us and about what we do. And so can you think of how that would be beneficial to the dealers and their employees to have an education tool like we're offering?
[00:08:13] Speaker E: I mean, I think it's just better to get to know everyone because we don't know how it runs with them. Same thing. We're a different company. We'd like to know how it runs in their, like, department, in their facility. So I think this could be very beneficial.
[00:08:25] Speaker B: All right, see, so you've done a podcast now, look at that. But, yeah, so thank you for coming in and thank you. And, you know, closing out. I think this is it. I think this is episode number twelve or 13 today, so I'm kind of done.
[00:08:40] Speaker E: You're done?
[00:08:41] Speaker B: I'm gonna pack it up and send it back to Florida and anyway. But the culture here at AnlA has been amazing. The people have been phenomenal. Hospitality has just been great. So it's been everything we hoped it would be.
[00:08:50] Speaker E: I'm glad to hear that.
[00:08:51] Speaker D: Yeah.
[00:08:52] Speaker B: All right, well, thank you so much for your time today. Thank you.
[00:08:54] Speaker D: All right, take care, too. All right, bye bye.
[00:08:57] Speaker F: PGTI University is the customer education team for an entire family of brands. We began with the original easy Breeze porch enclosure line, then became PGT Americas leading brand of impact resistant windows and doors. We then added CGI, CGIC Windoor western window systems, new south windows, echo windows and doors, Anlan windows and doors, and our latest acquisition, Martin garage doors. We create products built to withstand major storms, keeping people safe, secure and prepared. Our exceptional brands give you the protection you need without compromising design or functionality. PGTI University is here to educate you, our listener, so that you can be a more informed consumer of window and door products.
